Returns & Repairs

The Americas

If you are located within the Americas, you can reach our Technical Service Department directly at:

+1 (919) 230- 8700 (8:30 am - 5:30 pm EST)‍

Outside the Americas

If you are from another geographical region, please contact the appropriate CBC office nearest you (CBC Offices Worldwide).

All returns must include:

Return Authorization Number (RA number)
The purchase order number.
Reason for return or description of the problem.

Request a Return Authorization Number (RA number):

Contact our Technical Service Department or fill out one of the forms below to request a RA number if you do not have one.

Return Authorization Number Request Form

Formulario de Solicitud de Devolución de Número de Autorización

Send returns to the following address:

CBC AMERICA LLC.
1023 Corporate Park Drive
Mebane, NC, 27302

It is required that you call customer support at (919) 230-8700 to obtain RA# before returning the item. All returned items must be clearly labeled on the outside of the box with the RA#. RA’s can only be issued to direct customers of CBCA.

Warranty information:

For a list of our product categories and their warranties, follow this link.

Product Warnings:

We recommend wearing gloves to avoid touching products directly when installing or repairing our lenses.

Please note:

Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.

Advance replacement of a defective product requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.

Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.

Non-warranty repairs are subject to repair charges. The customer will be notified before repair only for an estimated repair charge over $50.00 unless the customer requests an estimate before repair.

Return Policy FAQs

Who do I contact to have my defective product repaired?

Please contact the company (distributor, dealer or integrator) that you purchased the product from.

What is the process for returning a defective product for repair or credit?

If you are the original purchaser of the product from Computar, you may call TSD with your company and product information including relevant model and serial numbers, to speak with a tech support representative.

If you purchased the product from a distributor, dealer, or integrator, you would need to have a representative from that company contact TSD with the product information.

Once a Return Authorization (RA#) number is obtained, you would need to double-box the product and mark the shipping box with the RA#. The product will be processed and evaluated by a technician.

If you need an estimate of the cost of repair (if applicable), please include some documentation of this along with the returned product. Warranty repairs will be made and you will receive a document outlining the problems that were found (if any) and the repairs made.

Can I get an advance replacement on something under warranty?

No, we do not give out advance replacements. You can put in a new PO for a new unit and return the defective unit. If the unit was purchased within 60 days and is found to have a manufacturers defect, credit can be issued. If the unit was purchased more than 60 days prior, the unit will be repaired and returned under warranty. If the unit is 'No trouble Found' it will be returned to the customer. If the unit has a non warranty defect caused by abuse or neglect, the unit can be repaired for a fee or returned to the customer. If a unit is returned to the customer for any of the above reasons, the customer will still be responsible for the new unit they purchased.

Where do I send Return Authorizations?

CBC AMERICA
1023 Corporate Park Drive
Mebane, NC, 27302

You must call customer support at (919) 230-8700 to obtain RA# before returning the item. All returned items must be clearly labeled on the outside of the box with the RA#