If you are located within Americas, you can reach our Technical Service Departments directly at:
+1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
Outside the Americas
All returns must include:
- Return Authorization Number (RA number.) Contact our Technical Service Department to request a RA number if you do not have one.
- The purchase order number.
- Reason for return or description of problem.
Frequently Asked Questions:
Send Returns to the following address:
CBC AMERICA LLC
1023 Corporate Park Drive
Mebane, NC, 27302
It is required that you call customer support at (919) 230-8700 to obtain RA# before returning item. All returned items must be clearly labeled on outside of box with the RA#
- Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.
- Advance replacement of a defective products requires a new purchase order. Any product older than 60 days from original invoice will NOT be advance replaced. Products will be returned to customer with an evaluation charge if no defect is found.
- Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
- Non-warranty repairs are subject to repair charges. Customer will be notified prior to repair only for estimated repair charge over $50.00, unless customer requests an estimate prior to repair.
Frequently Asked Questions