If you are located within the Americas, you can reach our Technical Service Departments directly at:
+1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
Outside the Americas
All returns must include:
- Return Authorization Number (RA number.) Contact our Technical Service Department to request an RA number if you do not have one.
- The purchase order number.
- Reason for return or description of the problem.
Frequently Asked Questions:
Send Returns to the following address:
1023 Corporate Park Drive
Mebane, NC, 27302
It is required that you call customer support at (919) 230-8700 to obtain RA# before returning the item. All returned items must be clearly labeled on outside of the box with the RA#
- Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.
- Advance replacement of defective products requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.
- Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
- Non-warranty repairs are subject to repair charges. The customer will be notified before repair only for an estimated repair charge over $50.00 unless the customer requests an estimate before the repair.
Frequently Asked Questions