Technical Support
Computar focuses on creating an unparalleled service experience for our customers. Our sales and technical support staff operate across a vast network, meaning day or night a lens expert is a phone call away in a town near you. This, combined with our first-class inventory system, allows you to rapidly select, receive, and integrate Computar lenses into your application.
Computar focuses on creating an unparalleled service experience for our customers. Our sales and technical support staff operate across a vast network, meaning day or night a lens expert is a phone call away in a town near you. This, combined with our first-class inventory system, allows you to rapidly select, receive, and integrate Computar lenses into your application.
Computar’s dedicated Imaging Technology support team provides a complete range of support services.
The Americas
To request technical support, or if you would like more information about our company, products, and services, please take a moment to contact us, and we will respond to your inquiry as soon as possible.
Outside the Americas
If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).
Frequently Asked Questions
Step 1 - When calling Technical support, please be prepared with the following information:
- Your company name
- Your name
- Product model number
- Product Serial number
- Was the product purchased directly from a third party?
- Please clearly explain the symptoms concerning the complaint against the product. Be ready to perform suggested troubleshooting with regards to resolving the complaint.
Step 2 - Technical Support will create system notes regarding the call, troubleshooting performed, and the result.
- For reference to the system notes, a case number will be issued to the onsite calling technician.
- The case number will be needed for Computar support to generate an RA.
- An RA can only be issued to a vendor who is a direct customer of CBC/Ganz.
- The RA will be issued only to the vendor who will be handling the return.
You can reach our Technical Support Department directly at:
+1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
PRODUCT REGISTRATION FOR NEW & EXISTING CUSTOMERS
- With our online product registration, you will be notified of product changes or additional accessories or support materials available for your registered product.
Customer Service
You can reach our Customer Service Departments directly at:
- East Coast: 1 (919) 230-8700 (8:30 am - 5:30 pm EST)
- West Coast: 1 (310) 222-8600 (8:00 am - 5:00 pm PST)
You can also follow this link or email us directly.
Outside the Americas
If you are from another geographical region, please contact the appropriate CBC office nearest you (CBC Offices Worldwide).
Frequently Asked Questions
Please do not fax orders - email to cctvorders@cbcamerica.com
