Return Policy

Please contact the company (distributor, dealer or integrator) that you purchased the product from.

If you are the original purchaser of the product from Computar, you may call TSD with your company and product information including relevant model and serial numbers, to speak with a tech support representative.

If you purchased the product from a distributor, dealer, or integrator, you would need to have a representative from that company contact TSD with the product information.

Once a Return Authorization (RA#) number is obtained, you would need to double-box the product and mark the shipping box with the RA#. The product will be processed and evaluated by a technician.

If you need an estimate of the cost of repair (if applicable), please include some documentation of this along with the returned product. Warranty repairs will be made and you will receive a document outlining the problems that were found (if any) and the repairs made.

No, we do not give out advance replacements. You can put in a new PO for a new unit and return the defective unit. If the unit was purchased within 60 days and is found to have a manufacturers defect, credit can be issued. If the unit was purchased more than 60 days prior, the unit will be repaired and returned under warranty. If the unit is 'No trouble Found' it will be returned to the customer. If the unit has a non warranty defect caused by abuse or neglect,  the unit can be repaired for a fee or returned to the customer. If a unit is returned to the customer for any of the above reasons, the customer will still be responsible for the new unit they purchased.

CBC AMERICA
1023 Corporate Park Drive
Mebane, NC, 27302

You must call customer support at (919) 230-8700 to obtain RA# before returning the item. All returned items must be clearly labeled on the outside of the box with the RA#