Customer Service & Sales FAQs

Our products are available through many sales and distribution channels. To find a distribution partner, contact customer service for your geographical region

Follow this link to locate a rep in your area

When browsing the product pages of our online product catalogs, you have the option to “Add to Quotation Cart”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.

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You can also call your local customer service department directly.

To check the status of an order, call customer service for your geographical region. Please have your customer number and order number available to expedite this process.

If you need to return merchandise (the US only), please follow this link so that your request can be processed in an efficient and timely manner.

When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.

Please follow this link to our Warranty information page.

If you are interested in becoming a distributor, please complete the Distribution Partner request form

Please follow this link and complete our literature request form

In order to place an order with us you must have an account with us. If you have an account you can email any orders to cctvorders@cbcamerica.com.

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With online product registration, you will be notified when there is an software upgrade, any changes or additional accessories or support materials available for your registered product.